Member Experience Team Lead (Remote)
Location: Remote
Employment Type: Contract
Date Added: 04/07/2026
This is a fully remote position.
Start Date: ASAP
Location: Remote
Schedule: Full-Time
Compensation: $27-30/hour
Our client, a digital health company in the consumer healthcare space, is seeking a Member Experience Team Lead to support daily team operations and help deliver a high-quality member experience. This role combines frontline team leadership with operational oversight and is ideal for someone who can balance service, execution, and team development in a fast-paced environment. This person will help guide day-to-day workflows, support team performance, and partner with leadership to maintain service quality and operational consistency.
Key Responsibilities
- Oversee daily team workflows and help ensure work is prioritized and completed effectively
- Provide guidance and support to frontline team members throughout the day
- Monitor team performance, service levels, and workflow efficiency
- Support escalations, issue resolution, and service-related challenges as needed
- Coach team members through regular feedback, development conversations, and performance support
- Partner with leadership on performance management, team effectiveness, and operational improvements
- Reinforce service standards, process consistency, and quality expectations
- Identify workflow gaps and opportunities to improve team operations and member experience
Qualifications
- Experience leading or supervising customer support, member services, or operations teams
- Strong decision-making skills in a fast-paced environment
- Proven ability to coach, support, and develop individual contributors
- Strong organizational skills and attention to detail
- Ability to manage competing priorities and adapt to changing needs
- Excellent written and verbal communication skills
- Collaborative, solutions-oriented, and comfortable working across teams
- Healthcare, consumer health, or service operations experience is a plus
Ideal Candidate Profile
- Brings a strong sense of ownership and accountability
- Balances empathy and support with clear performance expectations
- Communicates clearly and leads with consistency
- Thrives in a dynamic, team-oriented environment
- Looks for practical ways to improve processes and team performance
City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.
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